After a parent dies: one private place for what you find
By The Glow Editors · September 23, 2026
Category: ask-them-now
When you're the one sorting a parent's phone, photos and prints, Glow gives the family one private place to gather them - at your own pace, together.
Key takeaways
The problem Most families have no plan for a parent's photos and accounts when they die.
Core insight You can start preserving what you have now, before accounts close or memories scatter.
Practical outcome Upload one photo today and invite one sibling - that's a real start, not a project.
The stack you're managing right now
The phone still has 11,000 photos on it, and nobody knows the passcode. Her Gmail is still getting delivery notices for a magazine subscription. His Facebook is active, his iCloud is full, and you have a shoebox of printed photos on the kitchen table that nobody has touched yet.
You are holding all of this, often alone, often while also answering messages from siblings who want updates and extended family who want to help but don't know how. There is no single right place to start. What matters is that you don't lose what's already there.
What you get
A private home for the photos you already have
You can add photos from your phone's camera roll, or scan the printed ones from the shoebox with your phone camera, into a private family space - no scanner required, no USB drive needed.
A timeline that shows a whole life
The timeline lays the photos out year by year, including the undated ones, so the whole life is there, not just the last few years you happened to photograph.
A place siblings can actually contribute to
Send a guest link to your sister in another city - she can add her own memory to a photo without making an account, and without needing you to coordinate it.
Stories attached to the moments they belong to
You can record a voice note on any photo - it's transcribed and searchable - so the story behind a photo doesn't live only in your head.
Documents kept alongside the photos they explain
Scan the letter or recipe card with your phone - Glow handles documents too - and add a comment saying where you found it, so the context doesn't get separated from the object.
Privacy that doesn't require any decisions right now
Only the family members you invite can see it. Nothing is public. Ever.
How it shows up in your week
You don't need to sort anything before you start. Scan the first photo from the shoebox, or upload the most recent one from your camera roll - Glow will hold it, undated and unlabeled, until you're ready to add more.
When you find a photo on her phone that you want to keep, you can add it directly from your own camera roll after you've saved it there. You don't need to solve the locked phone question first in order to start building the archive with what you do have access to.
Your brother can add a memory to a photo you uploaded without needing his own account. You send him a guest link to that one photo. He writes what he remembers. It stays there, attached to the moment it belongs to.
When you find the recipe card in her handwriting at the back of the kitchen drawer, you can scan it with your phone and add a note: found in the kitchen, October 2024. That context would otherwise disappear the moment the house is cleared.
Your family archive isn't a one-time project. Your aunt can add a memory six months from now, when she's ready. You can start with a single scan. Nothing has to be sorted or labeled first.
Start gathering today
You're in the window when the people who hold memories are still reachable, when the photos are still findable, when the stories haven't yet dispersed into separate households and separate silences. That window doesn't close overnight, but it does gradually narrow. Understanding what needs to happen now versus what can wait can make the whole task feel less impossible.
Open Glow, scan the first photo, and invite one sibling to add a memory. That's the whole task for today. Join the founding families at tryglow.ai.
Frequently Asked Questions
Can I get into my mum's iPhone if I don't know the passcode?
It depends on whether she set up a Legacy Contact before she died. If she did, Apple will give that person a one-time access key to download her data. If she didn't, you can submit a request through Apple's Digital Legacy process with a death certificate - Apple reviews these individually and may issue a reset key, but it is not guaranteed. The steps are on Apple's Digital Legacy support page at https://support.apple.com/en-us/111896.
How do I stop Facebook from showing my dad's profile as if he's still active?
You can submit a memorialization request to Meta using their official form - this converts the profile to a memorialized state, which removes it from birthday reminders and suggested friends. You'll need to confirm your relationship to the person who died and provide a link to their profile. Meta's memorialization request form is at https://www.facebook.com/help/contact/234739086860192. Memorialization does not delete the account; it preserves it in a changed state.
Will his Gmail account be deleted automatically after he dies?
Google does not delete accounts immediately after someone dies, but accounts that are inactive for an extended period may eventually be flagged under Google's Inactive Account Manager policy. The timeline varies. If he had set up an Inactive Account Manager contact, that person can request access to specific data. If not, a family member can submit a formal request to Google for account access - Google reviews these with documentation including a death certificate. The process is described at https://support.google.com/accounts/troubleshooter/6357590.
What happens if I accidentally delete something from the iCloud account?
Deleted photos in iCloud go to a 'Recently Deleted' album and are held there for 30 days before permanent removal, so there is a recovery window. For other data types, recovery options are more limited. Before making any changes to an account you've been given access to, it's worth downloading what you want to keep first - Apple's iCloud data download is available through privacy.apple.com.
My sister thinks we should leave mum's Facebook alone and I think we should memorialize it. Who decides?
There's no single legal answer that applies everywhere, and platforms don't arbitrate family disagreements. In practice, whoever submits the first verified request to the platform tends to set the outcome - Meta will act on a valid memorialization request regardless of whether all family members agree. If your mother named a Legacy Contact on Facebook, that person has the clearest authority to manage the profile. If not, it may be worth having a direct conversation with your sister before either of you submits a request, since some of these actions are difficult to reverse.